Address: Mall B303 South 90th street

Phone: 0228113529 – 0228113530

Address: Ismailila Square

Phone: 22412100 – 22412200 – 22412300

Address: Sudan street

Phone: 37620135 – 37620136

Address: Al Gazaer Street

Phone: 25190027

Address: Tamba Street-Toman bay

Phone: 2355636

Address: 25 Ahmed fouad street-saint fatima square-in front of nady altayaran

Phone: 26340751

Address: Suez kanal street-Borg Ebad Alrahman

Phone: 2508987

Address: Ahmed maher street-Alobour bridge

Phone: 2508987 – 01013233700

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

In case that the product you received is defective, you can return the product within 30 days from the date it was received, provided that it is in the same condition that you received it with the original box and / or the original package, as soon as we receive the returned product, we will examine it, and if it is found that the product is Defective or damaged, we will refund the value of the product paid with any shipping fees that have been paid within one week from the date of your request to return the product

In the unusual conditions where the product received is wrong, you can return the product in the same condition that you received it with the original box and / or the original package. Once we receive the returned item, we will refund the amount as long as the return is made within 14 days

There are some cases where it is difficult for us to support return: 1-If the return is requested over the time frame which is 14 days or 30 days for defective or non-conforming products from the day of receipt. 2-If the product is used, damaged or not in the same condition that you received it. 3-Specific non-returnable categories as underwears or socks..etc. 4-Any product that has been used. 5-Anything missing from the package you received including price tags, stickers, original packaging and accessories. 6-Products related to personal hygiene.

If you change your mind before receiving your product, just contact us to cancel your order and we will refund the amount paid with any applicable shipping fees. If you want to return the product after receiving it, you have up to 14 days to return it, subject to the rules mentioned below:

Products that cannot be returned are:

The product should not be from the liquidation items and it is clearly stated that it is not subject to return.

When the offer notes specifically state that the product cannot be returned.

Products that fall under the below mentioned types:

Underwears

Socks

Swimwear

Usually, a shipping company representative will contact you within 3-5 days from the day you requested the return

At the moment, you will not be able to contact the shipping company directly. However, once the shipping company’s representative calls you to receive the product, you can provide him with your preferred time

There may be situations where you are not able to return products within 14 days. In these cases, please contact our customer service team at 01151115606 or through the “Contact Us” page to file a complaint. Complaints are dealt with on a case-by-case basis. However, all returns accepted in accordance with consumer protection laws must be within the time limit

If you have paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card account statement or cashU, depending on how long the bank takes to complete this process.

Yes, you can choose the item that you want to exchange for another item with the same value or more or less value.

In case that there is a difference in the value between the two items, the difference between them is recovered or paid according to the price of the item

You can return the product to us only through one of our shipping companies or by visiting one of our branches

You can return the product for free within 14 days and 30 days for products that are defective or not in conformity with the specifications from the date of delivery, as Salam Shopping Center will take care of all shipping fees.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS